Game Day app troubleshooting
Fixes for the camera, missing events, Tap to Pay, timed-out sales and sign-in problems.
The camera won’t start
Tap Allow camera. If you said no before, tap Open Settings and turn on camera access for Game Day. You can always Type a code instead.
My event isn’t in the list
Only published events happening today or this week appear. Pull down to refresh, and ask an organizer to publish the event if it’s still a draft.
“This sale timed out”
Tickets are held for 5 minutes during a sale. When time runs out they go back on sale and nothing is charged. Start a new sale.
“Payment didn’t go through”
Nothing was charged. Try again, try a different card, or take cash.
“Square needs to be reconnected first”
An owner or admin signs in at tixflo.net/organizer, taps Payments on the dashboard, then Reconnect Square.
Tap to Pay isn’t offered
- The organization must use Square for checkout.
- iPhone XS or newer, or an Android phone with NFC and Developer options off.
- On iPhone, an owner or admin must set it up first. Then tap Set up Tap to Pay on iPhone on the Event tab.
Can’t sign in
- Use the email and password from your team invitation. Forgot it? Reset your password.
- “Verify your email first”: open the link TixFlo emailed you, then sign in.
- “Too many tries”: wait a few minutes and try again.
- If it says the account isn’t gate staff, ask the organizer to invite you as Gate staff.
“The email didn’t send”
The sale still went through. Resend the tickets from Look up.