Your event and ticket information should be handled carefully.
This page summarizes how TixFlo, including the TixFlo Game Day staff app, collects and uses information for event organizers, their staff, ticket buyers, and people who contact us.
Last updated: October 25, 2026
Information we collect
We may collect organizer account details, event details, buyer contact information, phone numbers provided for text notifications, order records, ticket status, scanner activity, device/browser details, and messages sent through support or contact channels.
How we use information
We use information to create and manage events, process ticket orders, deliver QR tickets, support check-in, communicate about orders or accounts, send SMS/MMS order updates when a buyer opts in, prevent misuse, improve TixFlo, and meet legal or financial obligations.
Payments
Payment information is handled by supported payment processors such as Stripe or Square. TixFlo does not intentionally store full card numbers. Processor privacy terms apply when payments are completed through their hosted checkout flows.
Website analytics
The tixflo.net website uses Google Analytics to understand how visitors use it, such as which pages are viewed and how people arrive. Google Analytics uses cookies and receives information such as the pages you visit, your browser and device type, and your approximate location based on your IP address. We remove ticket links, payment links, and other private details from page addresses before anything is sent, and we turn off Google’s advertising features. Google Analytics is not used in the TixFlo Game Day app. You can block it with your browser’s cookie settings or Google’s opt-out add-on at tools.google.com/dlpage/gaoptout.
TixFlo Game Day app
TixFlo Game Day is the mobile app organizers and their gate staff use to scan tickets and sell tickets at events. It uses the camera only to read ticket QR codes; camera images are not stored or uploaded. It asks for location, and on Android for nearby devices and phone state, because Square requires them to take in-person card payments, including Tap to Pay; location is used for payment security and fraud prevention, not tracking. The app sends the staff member’s sign-in email, a random ID for the phone, scan results, and gate sales (including a buyer email if the buyer gives one for their tickets or a receipt) to TixFlo’s servers. Card details for Tap to Pay are read and processed by Square under Square’s privacy policy; TixFlo never receives full card numbers. Crash details stay on the phone unless the staff member chooses to share them.
SMS and MMS messaging disclosures
When you provide a U.S. mobile phone number and opt in during OrderUp checkout, TixFlo/OrderUp sends recurring automated text messages about your order, including an order-confirmation message and a pickup-ready message with a QR code. Message frequency varies by order activity. Message and data rates may apply. Reply STOP to opt out of receiving messages. Reply HELP for help or contact support@tixflo.net. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Terms and Conditions at https://tixflo.net/terms and Privacy Policy at https://tixflo.net/privacy.
Sharing
We share information only as needed to operate TixFlo, including with payment processors, infrastructure providers, website analytics (Google Analytics), SMS/MMS communication services, organizers for their events, or when required by law. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Retention
We keep information as long as needed for ticket access, event operations, accounting, security, dispute handling, legal requirements, and legitimate business purposes.
Your choices
You can contact us to ask about your information, request corrections, or raise privacy concerns. You may opt out of SMS/MMS messages at any time by replying STOP. Some records may need to be retained for legal, accounting, anti-fraud, or event-operation reasons.
Deleting your account or data
Organizers, staff members, and buyers can ask us to delete their TixFlo account and personal information, including accounts used to sign in to the TixFlo Game Day app, at tixflo.net/delete-account or by emailing support@tixflo.net from the account’s email address. We confirm the request and, within 30 days, delete the account and associated personal information, except records we must keep for legal, accounting, tax, chargeback, or fraud-prevention reasons, which are kept only as long as required.
Privacy questions or requests?
Contact TixFlo