Common problems for organizers
Can’t publish, checkout failing, buyers missing emails, and other quick fixes.
I can’t publish my event
Buyers need a way to pay first. Look for the banner at the top of your dashboard, or tap Payments and finish Square or Stripe setup.
Buyers say checkout isn’t working
- Using Square? Tap Payments → Reconnect Square on your dashboard. This fixes most Square checkout problems.
- Using Stripe? Open Payments and finish any steps Stripe still needs.
- Check the event is published, sales haven’t ended, and there are tickets left.
A buyer didn’t get their tickets
Send them to Find my tickets, or look them up in the Admin scanner or the Game Day app’s Look up tab and resend.
I can’t change ticket prices
Turn on Allow ticket changes after publishing in Manage → Event settings → Ticket prices. See Edit an event.
I can’t delete an event
Events with any orders, even an unfinished checkout, can’t be deleted. Cancel it instead.
My gate staff can’t sign in
Check they accepted the invitation (it shows under Pending invitations on Team until they do), and that they’re signing in to the Game Day app, not the website. See Game Day troubleshooting.
Still stuck?
Email support@tixflo.net or use the contact form. Tell us the event name and what you see.