Card disputes (chargebacks)

What happens when a buyer disputes a charge with their bank, and what you should do.

If a buyer tells their bank they didn’t make a purchase, the card company opens a dispute. Open disputes appear in Manage → Revenue, with the reason in plain words.

• Reply to the dispute email you received with anything that helps, such as whether the tickets were scanned (see Attendees).
• The disputed amount is held until the dispute is settled. A disputed ticket scans as not valid, and the buyer is sent to you.