Account deletion

Delete your TixFlo account

Use this page to delete an account for TixFlo or the TixFlo Game Day app, published by TixFlo LLC, along with the personal data tied to it.

How to request deletion

  1. Fill in the form on this page with the email address you use for TixFlo, or email support@tixflo.net from that address with the subject “Delete my account”.
  2. We email you to confirm the request came from you.
  3. We delete the account and associated personal data within 30 days and email you when it’s done.

Or email support@tixflo.net from your account’s email address with the subject “Delete my account”.

What we delete

  • Your sign-in details: email address, password, and the account itself (organizer, staff, or TixFlo Game Day sign-in).
  • Your name, phone number, and other profile and contact details.
  • Organizer settings, team memberships, payment-account connections (Stripe or Square), and unpublished events.
  • For buyers: your contact details on orders, removed or anonymized from the order records we must keep.

What we keep, and for how long

  • Records of completed ticket sales, payments, refunds, and fees: kept up to 7 years for tax, accounting, chargeback, and fraud-prevention purposes, then deleted. Personal details on them are removed where the law allows.
  • Payment card details are never stored by TixFlo; they’re held by Stripe or Square under their own privacy policies.
  • Backups are overwritten within 30 days of deletion.

Before you delete an organizer account

  • Upcoming events on the account are unpublished, and tickets already sold for them may stop working. Cancel or transfer upcoming events first, and refund buyers if needed.
  • Staff you invited lose access to your events in the TixFlo Game Day app.

Questions? Email support@tixflo.net. See also our Privacy Policy.